Incenteev Services Privacy Statement

This privacy statement applies to the Incenteev services and related offerings that display or link to this notice (the "Services").

If you use an email address provided by an organization you are affiliated with, such as an employer or school, to access the Services, the owner of the domain associated with your email address may: (i) control and administer your Services account and (ii) access and process your data, including the contents of your communications and files. Your use of the Services may be subject to your organization's policies, if any. If your organization is administering your use of the Services, please direct your privacy inquiries to your administrator. Incenteev is not responsible for the privacy or security practices of our customers, which may differ from those set forth in this privacy statement.

When you use social features of the Services, other users in your network may see some of your activity. The Services may enable you to purchase, subscribe to or use other products and services from Incenteev or third parties with different privacy practices, and those other products and services will be governed by their respective privacy statements and policies.

Customer Data

Customer Data will be used only to provide customer the Services including purposes compatible with providing those services. For example, we may use Customer Data to provide a personalized experience, improve service reliability, combat spam or other malware, or improve features and functionality of the Services. Incenteev will not use Customer Data or derive information from it for any advertising or similar commercial purposes. "Customer Data" means all data, including all text, sound, video, or image files, and software, that are provided to Incenteev by, or on behalf of, you or your end users through use of the Service.  Customer Data is not Administrator Data, Payment Data, or Support Data.

For more information about the features and functionality that enable you to control Customer Data, please review documentation specific to the Service.

Administrator Data

Administrator Data is information provided to Incenteev during sign-up, purchase, or administration of the Services. Administrator Data includes the name, address, phone number, and email address you provide, as well as aggregated usage information related to your account and administrative data, such as the controls you select, associated with your account. We use Administrator Data to provide the Services, complete transactions, service the account, and detect and prevent fraud.

We may use Administrator Data to contact you to provide information about your account, subscriptions, billing, and updates to the Services, including information about new features, security or other technical issues. We may also contact you regarding third-party inquiries we receive regarding use of the Services, as described in your agreement. You will not be able to unsubscribe from these non-promotional communications.

Subject to your contact preferences, we may also contact you regarding information and offers about other products and services, or share your contact information with Incenteev's partners. You may manage your contact preferences or update your information in your account profile.

Administrator Data may also include contact information of your colleagues and friends if you agree to provide it to Incenteev for the limited purpose of sending them an invitation to use the Services; we may contact those individuals with communications that may include information about you, such as your name and profile photo.

Support Data

Support Data is the information we collect when you contact or engage Incenteev for support. It includes information you submit in a support request or provide when you run an automated troubleshooter. It may also include information about hardware, software, and other details gathered related to the support incident, such as contact or authentication information, chat session personalization, information about the condition of the machine and the application when the fault occurred and during diagnostics, system and registry data about software installations and hardware configurations, and error-tracking files. In addition to using Support Data to resolve your support incident, we use Support Data to operate, improve and personalize the products and services we offer.

Support may be provided through phone, email, or chat. With your permission, we may use Remote Access ("RA") to temporarily navigate your machine or, for certain Services, you may add a support professional as an authorized user for a limited duration to view diagnostic data in order to resolve a support incident. Phone conversations, chat sessions, or RA sessions with support professionals may be recorded and/or monitored.

Following a support incident, we may send you a survey about your experience and offerings. You must opt-out of support surveys separately from other communications provided by Incenteev by contacting Support or through the email footer.  To review and edit your personal information collected through our support services, please contact us by using our web form.

Cookies & Similar Technologies

Incenteev may use cookies (small text files placed on a device's hard disk by a web service) or similar technologies to provide the Services. For example, cookies and similar technologies such as web beacons may be used to store a user's preferences and settings, to gather web analytics, to authenticate users, and to detect fraud. In addition to the cookies Incenteev may set when you visit Incenteev sites, third parties that we have hired to provide certain services on our behalf, such as site analytics, may also set cookies when you visit Incenteev sites. To learn more about how to control cookies and similar technologies, please see your Internet browser's documentation. Choices you make regarding the use of cookies may impact your use of the Services.

Local Software

Some Services may require, or may be enhanced by, the installation of local software (e.g., agents, device management applications) on a device. This section of the Incenteev Services Privacy Statement governs your use of local software provided by Incenteev for use with the Services that does not have its own privacy statement.

At your direction, the local software may transmit (i) data, which may include Customer Data, from a device or appliance to or from the Services; or (ii) logs or errors reports to Incenteev for troubleshooting purposes. The local software may also collect data about the use and performance of the local software or the Services that may be transmitted to Incenteev and analyzed to improve the quality, security, and integrity of the products and services we offer.

Use of Subcontractors

Incenteev may hire subcontractors to provide services on its behalf. Any such subcontractors will be permitted to obtain data from the Services only to deliver the services Incenteev has retained them to provide and will be prohibited from using data for any other purpose.

Disclosure of Data

Incenteev will not disclose Customer Data outside of Incenteev or its controlled subsidiaries and affiliates except (1) as you direct, (2) with permission from an end user, (3) as described here or in your agreement(s), or (4) as required by law.

Incenteev will not disclose Customer Data to law enforcement unless required by law. Should law enforcement contact Incenteev with a demand for Customer Data, Incenteev will attempt to redirect the law enforcement agency to request that data directly from you. If compelled to disclose Customer Data to law enforcement, then Incenteev will promptly notify you and provide you a copy of the demand unless legally prohibited from doing so.

Upon receipt of any other third party request for Customer Data (such as requests from customer's end users), Incenteev will promptly notify you unless prohibited by law.  If Incenteev is not required by law to disclose the Customer Data, Incenteev will reject the request.  If the request is valid and Incenteev could be compelled to disclose the requested information, Incenteev will attempt to redirect the third party to request the Customer Data from you.

Except as customer directs, Incenteev will not provide any third party: (1) direct, indirect, blanket or unfettered access to Customer Data; (2) the platform encryption keys used to secure Customer Data or the ability to break such encryption; or (3) any kind of access to Customer Data if Incenteev is aware that such data is used for purposes other than those stated in the request.

In support of the above, Incenteev may provide your basic contact information to the third party.

We will not disclose Administrator Data, Payment Data or Support Data outside of Incenteev or its controlled subsidiaries and affiliates except (1) as you direct, (2) with permission from an end user, (3) as described here or in your agreement(s), or (4) as required by law. We may share Administrator Data or Payment Data with third parties for purposes of fraud prevention or to process payment transactions.

The Services may enable you to purchase, subscribe to, or use services, software, and content from companies other than Incenteev ("Third Party Offerings"). If you choose to purchase, subscribe to, or use a Third Party Offering, we may provide the third party with your Administrator Data or Payment Data.  Subject to your contact preferences, the third party may use your Administrator Data to send you promotional communications. Use of that information and your use of a Third Party Offering will be governed by the third party's privacy statement and policies.


Incenteev is committed to helping protect the security of your information. We have implemented and will maintain appropriate technical and organizational measures intended to protect your information against accidental loss, destruction, or alteration; unauthorized disclosure or access; or unlawful destruction.

Data Location

Except as described below, Customer Data that Incenteev processes on your behalf may be transferred to, and stored and processed in, the European Union or any other country in which Incenteev or its affiliates or subcontractors maintain facilities. You appoint Incenteev to perform any such transfer of Customer Data to any such country and to store and process Customer Data in order to provide the Services. Incenteev abides by the EU Safe Harbor and the Swiss Safe Harbor frameworks as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union, the European Economic Area, and Switzerland.

Changes to this Privacy Statement

We will occasionally update our privacy statements to reflect customer feedback and changes in our Services. When we post changes to a statement, we will revise the "last updated" date at the top of the statement. If there are material changes to the statement or in how Incenteev will use Services information, we will notify you either by posting a notice of such changes before they take effect or by directly sending you a notification. In the event of a conflict between the terms of any agreement(s) between you and Incenteev and this privacy statement, the terms of those agreement(s) will control. We encourage you to periodically review the privacy statements for the products and services you use to learn how Incenteev is protecting Services information.

How to contact us

Incenteev welcomes your comments. If you believe that Incenteev is not adhering to its privacy or security commitments, please contact us through Customer Support or Our mailing address is:

Incenteev Privacy
Incenteev SAS
350 rue Lecourbe
75015 Paris